Mary Carmen Chimato
Head of Access and Delivery Services
North Carolina State University
Mary Carmen Chimato is the Head, Access & Delivery Services department at North Carolina State University Libraries, where she provides leadership for key public services that enable users to access the many resources of the libraries. She has worked in access services for 10 years, first as a circulation clerk and now a department head. Mary Carmen loves her work and is committed to creating the best user experience possible for library patrons. Her writings on management and daily life in access services can be found at her blog, Circ and Serve.
Amanda Etches-Johnson
User Experience Librarian
McMaster University
Amanda Etches-Johnson is the User Experience Librarian at McMaster University Library, a role that requires her to explore, evaluate, and implement emerging technologies to ensure the best possible online experience for the library’s users. She is also an adjunct faculty member at the Faculty of Information & Media Studies at The University of Western Ontario, where she teaches grad students about social software literacies & affordances. Understandably, Amanda loves what she does. Named a “Mover & Shaker” by Library Journal in 2007, Amanda frequently writes and presents on emerging technology, social media, web design & usability, and the digital user experience. She can be found online at blogwithoutalibrary.net.
Damon Jaggars
Associate University Librarian for Collections and Services
Columbia University
Damon Jaggars is Associate University Librarian for Collections & Services at the Columbia University Libraries. Previous positions include Associate Director for User Services, Head Librarian, Undergraduate Library, and Head of Reference, Undergraduate Library, at the University of Texas at Austin Libraries, and Coordinator of Information Technology at Iona College. Mr. Jaggars holds an MS in Library and Information Science from the University of Illinois at Urbana-Champaign and a BA in Philosophy from the University of California, Davis. Current research interests include service quality assessment and emerging service models for research and teaching support. He speaks frequently at regional, national and international forums.
Brian Mathews
Assistant University Librarian, Outreach and Academic Services
University of California, Santa Barbara
Brian Mathews is Assistant University Librarian for Outreach & Academic Services at the University of California, Santa Barbara. Prior to that he was the User Experience Librarian at Georgia Tech where he led numerous ethnographic, usability, and empathic design projects. Brian earned his MLIS from the University of South Florida in 2001. Earlier this year he published Marketing Today’s Academic Library with ALA Editions. His blog is: http://theubiquitouslibrarian.typepad.com/
